We have gathered the most frequently asked questions about shopping with Chipiques here. If you can't find the answer you're looking for, you can call our customer service on 0(536) 734 64 16 or message us on WhatsApp at the same number.
Orders
How do I place an order?
Choose the size/age and colour options for the product you like (where available) and add it to your basket, then go to checkout and select your delivery details and shipping company. Your order is processed once your payment is confirmed.
Can I cancel or change my order?
For cancellations and changes to your order, you can call our customer service on 0(536) 734 64 16 or send a message to the same number.
Can I reorder a product I cancelled?
Yes. If the product you cancelled is still in stock, you can place a new order.
Shipping and Delivery
When will my order be shipped?
Orders ship every day once payment is confirmed. Delivery times may vary depending on your delivery address and the shipping company you choose.
How much is shipping?
Aras Kargo is 189 TL and Yurtiçi Kargo is 289 TL. Shipping is free on orders of 2,000 TL and over. You can choose the shipping company at checkout.
How can I track my parcel?
Once your order has shipped, you can follow its status on the Order Tracking page. For any questions about your parcel, you can call 0(536) 734 64 16 or message us on WhatsApp.
Returns and Exchanges
How long do I have to return an item?
You can return an item within 14 days of the date you received it. The item must be in a resaleable condition: unaltered, unused, unsoiled, unwashed, unironed and free from odours.
How do I send a return?
Fill in and sign the return form included with your order; pack the item undamaged, together with its packaging and any accessories, and ship it to Mimar Sinan Mah. Delen Sk. No:18/2 Kemerburgaz / Eyüpsultan / İstanbul.
When will I receive my refund?
Once the item reaches us, it is opened and checked within 24 hours. When the return is approved, the amount is refunded to the card you paid with within 3 business days. For instalment purchases, the refund is reflected on your card divided by the number of instalments. How long the refund takes to appear in your account depends on your bank.
Which items cannot be returned?
Discounted and outlet items cannot be returned or exchanged. For some items (for example beanies), the product description also states that they cannot be returned or exchanged for hygiene reasons; please check the product description before you buy. Orders placed from outside Türkiye cannot be returned or exchanged.
Can I exchange for a different size or colour?
Yes. For size and colour exchanges, you can call our customer service on 0(536) 734 64 16 or send a message to the same number. For exchange requests, a gift voucher for the amount you paid is issued in your name, and you can use it to buy any item you like.
Who pays the shipping cost for exchanges/returns?
If we sent a faulty or incorrect item, you will not be charged for shipping. If there is nothing wrong with the item and you are using your statutory right of withdrawal, the shipping cost of the new order is yours.
Payment
Which payment methods do you accept?
Payments are taken by credit and debit card through the iyzico secure payment system.
Size and Product Information
How do I choose the right size?
You can use the size chart in each product's description and the Size guide on the product page. If you're unsure, message us on WhatsApp at 0(536) 734 64 16.
How should I wash the products?
The care instructions on the product label and in the product description always take priority. For general advice, see our Care Guide page.
Personalised Products
How do I provide the name for personalised products?
For personalised products, fill in the name field on the product page and then add the product to your basket. The preparation time is stated on the product page (for example, 2-3 business days for the Personalised Colourful Name Charm Keyring).
Wholesale
Can I buy wholesale?
Yes. For wholesale terms and applications, please visit our Wholesale page.
Contact
How can I reach you?
You can reach our customer service by phone on 0(536) 734 64 16 or message us on WhatsApp at the same number. You can also use the form on our Contact page.
